红杉在线银河信誉平台app市场 返回 政策
在红木银河信誉平台app集团, our goal is to make sure you’re 100% satisfied with the addition to your collection. 这就是为什么, once you’ve received an original artwork, we’ll give you seven days to decide whether you’d like to keep that artwork or return it for a refund. You must return the artwork in its original condition and packaging to receive a refund.
For detailed information on how to return an original work, please see the 红杉在线银河信誉平台app市场 返回 政策 below.
Original Artwork 返回 政策
From the time you receive your original artwork from the shipper, you have seven days to decide whether to keep the work or return the artwork in its original condition and packaging to receive a refund.
We also require all returned artwork to be shipped out by the buyer within three days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from 红杉在线银河信誉平台app市场 and are not fully satisfied, 你有:
- Seven days to 银河线上娱乐平台 about your intent to return the work
- Three days from the day you contacted us to ship out the artwork
If you do not notify us of your intent to return the work within seven days of receipt or you do not ship the work within three days of notifying us, you will NOT be eligible for a refund. (也有一些例外. Please 银河线上娱乐平台 for an assessment of your specific situation.)
How do I return an original, undamaged work?
步骤1: Within seven days of your merchandise delivery date, please call 216-225-0962 between the hours of 9 a.m. 和6 p.m. PST Monday through Friday or email firstname.lastname@example.org to give us your order information and the reason for wanting to return the work.
步骤2: Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. 请参阅银河线上娱乐平台的 包装指导方针 for instructions on how to safely package artwork for shipment.
步骤3: 电子邮件 email@example.com 完成返回过程.
Once the piece safely reaches the artist, 银河线上娱乐平台 Art Group will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs, if any) within seven to 10 business days of your merchandise return.
注意: Additional shipping fees may apply for international returns.
Who pays for return shipping costs for original, undamaged work?
The collector is held responsible for return shipping costs.
What should I do if the artwork arrives damaged?
步骤1: Within seven days of your merchandise delivery date, please call 216-225-0962 between the hours of 9 a.m. 和6 p.m. PST Monday through Friday or email firstname.lastname@example.org to give us your order information.
步骤3: Take photos of the damaged artwork and packaging. 请将这些照片电邮至 email@example.com.
步骤4: A customer service representative will contact you to discuss the next steps.
Who pays for return shipping costs for damaged artwork?
If the artwork was damaged as a result of poor packaging, the collector will not be responsible for shipping costs.